● SIGNAL RETURNS
Refund & Return Policy
If the fit's off, here's how to make it right.
Return window
You can return eligible items within [Jordan to confirm before launch: return window, e.g. 14 / 30 days] of delivery. Items must be unworn and unwashed, with all original tags attached and in resalable condition.
Final sale
Pieces marked final saleat checkout — including some limited drops — can't be returned or exchanged. We'll always flag this clearly before you pay.
Exchanges
Need a different size? Start a return for the original and place a new order so you lock in your size before it goes OFF AIR. Reach out and we'll help where we can.
How to start a return
Email support@2ssy.com with your order number and what you'd like to return. We'll send return instructions. Return shipping is [Jordan to confirm before launch: paid by customer / prepaid label provided] unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within [Jordan to confirm before launch: refund processing time, e.g. 5–10 business days]. Original shipping charges are non-refundable unless the return is our error. Your bank or card issuer may take additional time to post the refund.
Damaged or wrong item
If your order arrives damaged, defective, or incorrect, email us within [Jordan to confirm before launch: damage-report window, e.g. 7 days] of delivery with a photo and we'll make it right at no cost to you.
This policy is a starting draft, not legal advice — 2'SSY to review and finalize before launch.
Need a hand? Contact us.